Job Description

LOCATION: Brooklyn, NYC (Hybrid)

COMPENSATION: $110,000 – $140,000

REPORTS TO: Chief Operating Officer

WHO WE ARE

Respective Collective is a Brooklyn-based, creative agency for the social media age. We ship 8,000+ pieces of content annually, generating 2B+ views across live events, music label campaigns, and brand activations for partners like Rolling Loud, the Grammys, Spotify, and Columbia Records. We operate fast, deploy a staff-driven production model, and value high-agency creators over corporate hierarchy.

THE ROLE

We are hiring a Chief of Staff to serve as the COO’s primary managerial right hand. You will own the day-to-day management of agency operations, team execution, and project workflows across active client accounts so executive leadership can operate at 10,000 feet. 

WHAT YOU'll DO

• Day-to-Day Team & Operational Management: Direct daily agency rhythms, hold project managers, producers, and creative staff accountable, eliminate workflow bottlenecks across full-time teams and freelance networks, and ensure all projects consistently meet deadlines and strictly adhere to timelines.
• Pipeline Governance: Own the agency’s project databases from inbound inquiry to project wrap, ensuring delivery deadlines and account standards are maintained.
• Executive Proxy & Process Alignment: Act as COO proxy in internal standups, operational syncs, and logistics meetings. Ensure client SOWs, production fee structures, and deal memo compliance are enforced.
• System & Workflow Automation: Build and optimize automated operational workflows, team tracking dashboards, and AI documentation systems to scale agency output without expanding overhead.
• Special Projects & Growth Ops: Oversee high-stakes strategic initiatives, agency offsites, vendor negotiations, and multi-city event logistics (e.g., Grammy Week, major festival runs).

WHAT YOU BRING

• 4+ years in agency operations, management consulting, startup operations, or Chief of Staff roles.
• Advanced technical fluency in modern project management software, internal CRMs, team messaging ecosystems, and automated integration platforms.
• Strong financial literacy (understands agency rate cards, staff loading costs, client billing cycles, and budget management).
• Exceptional written and verbal communication—capable of translating high-level strategy into immediate, structured action plans for the team.
• Experience with music projects or music festivals is a plus!

WHAT SETS YOU APART

• High agency and founder-mode instinct: You spot operational gaps and solve them before leadership notices.
• Master context-switcher: You move effortlessly between macro operational strategy and micro daily crew scheduling without dropping details.

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